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katana
Pedestrian
Joined: 06 Oct 2007
Posts: 8
Location: Chiang Mai
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 Posted: 04.12.2007, 16:51 Post subject: battery problem |
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Hi.
I bought a new battery for my honda spada. It is a Magnum ytx-7 and comes with the acid in seperate containers that you fill the battery with.
This went well and after 5 minutes it was installed. The problem started when I connected the = and - wires ... yikes !!!!!! I thought it was going to explode.
The battery actually has the + and - in the plastic case marked the wrong way around. I re connected in reverse and it fired up......
Magnum has a website so I logged on @ www.magnum.co.th and sent of a polite email.
The amazin part is that I got a call 3 minutes later from a CSO in Bangkok asking what model, how it was connected ect and then appologised and asked my what I wished to do. Since the battery seems to be fine just marked incorrectly I said ' mai bpen rai' . He said they would investigate and thanked me and offered to send a 'gift' for my trouble.
Mark
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Pirates Cove
58/60 Ratchamankha Road
Chiang Mai 50200
089 633 9271
www.piratescovebar.com |
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Davidfl
Revered Old Git
Joined: 16 Jan 2003
Posts: 2078
Location: Thailand
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| Posted: 05.12.2007, 18:13 Post subject: Re: battery problem |
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| katana wrote: | Hi.
I bought a new battery for my honda spada. It is a Magnum ytx-7 and comes with the acid in seperate containers that you fill the battery with.
This went well and after 5 minutes it was installed. The problem started when I connected the = and - wires ... yikes !!!!!! I thought it was going to explode.
The battery actually has the + and - in the plastic case marked the wrong way around. I re connected in reverse and it fired up......
Magnum has a website so I logged on @ www.magnum.co.th and sent of a polite email.
The amazin part is that I got a call 3 minutes later from a CSO in Bangkok asking what model, how it was connected ect and then appologised and asked my what I wished to do. Since the battery seems to be fine just marked incorrectly I said ' mai bpen rai' . He said they would investigate and thanked me and offered to send a 'gift' for my trouble.
Mark |
Mark,
Indeed, Amazing Thailand & great news that you got polite efficient service after only an email complaint.
Some other people may not have been so polite or helpful.
Let's know if & what gift you get. It should be a "little beauty."
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Davidfl
Keep The Power On |
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Magnum
Pedestrian
Joined: 10 May 2008
Posts: 1
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| Posted: 10.05.2008, 10:44 Post subject: |
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Hi there,
Once Again we at magnum apologise for what happened to your battery. Just to check, have you recieved thr gift from us yet? |
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LivinLOS
Motorcyclist
Joined: 11 Mar 2008
Posts: 38
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| Posted: 10.05.2008, 12:52 Post subject: |
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Holy crap !! Who are this magnum company and how do I buy their products..
A company that stalks its customers !!  |
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katana
Pedestrian
Joined: 06 Oct 2007
Posts: 8
Location: Chiang Mai
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| Posted: 10.05.2008, 14:06 Post subject: |
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Yes indeed got some very nice halogen bulbs that work great.
I also get regular product sheets and newsletters that are interesting.
The battery is still going strong as well.
Mark
_________________
Pirates Cove
58/60 Ratchamankha Road
Chiang Mai 50200
089 633 9271
www.piratescovebar.com |
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monsterman
Biker Legend
Joined: 17 Oct 2006
Posts: 491
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| Posted: 10.05.2008, 23:39 Post subject: |
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always worth running the multimeter over the new Battery just in case of reversed polarity and also as a voltage check
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beddhist
Biker
Joined: 24 Dec 2005
Posts: 65
Location: On the road to NZ
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| Posted: 13.05.2008, 16:13 Post subject: |
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That's the best customer service story I have ever heard, anywhere. Good to see that there is still the odd company that believes in looking after customers and I will remember that if or when the time comes.
I've never heard of or seen a battery marked the wrong way round and as a mechanic I have installed a few.
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Stopped in Mae Sot on the road home to NZ: http://beddhist.googlepages.com |
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beddhist
Biker
Joined: 24 Dec 2005
Posts: 65
Location: On the road to NZ
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| Posted: 13.05.2008, 16:13 Post subject: |
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That's the best customer service story I have ever heard, anywhere. Good to see that there is still the odd company that believes in looking after customers and I will remember that if or when the time comes.
I've never heard of or seen a battery marked the wrong way round and as a mechanic I have installed a few.
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Stopped in Mae Sot on the road home to NZ: http://beddhist.googlepages.com |
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