Oneton
I have nothing but bad to say about they handling compensations on that "resort"
ones we checked in and after dinner by the sea when to bed..
around 3am our bed was filled by ants, literally hundrets of them..Yes i know im sweet person
But we took that issue right on that point to reception and what happend,,,nothing about 30minutes, no one showd up,,then some one turned up and want to spray the bed, no one was talking about changing up to different room so we could continue sleep and resort was dead empty,,,
Next morning i make A "Little sceen about what happend last night in the resort by asking the manager's phone number,,, wow they almos run away all of them, refused to give it to me,, so i explaned to them little bit customer service as i do that by my self
so then after abt 30minutes got her number Khun Wipha 081-3763710 just incase some else are in trouble in there.
I explaned to her what happend as she was in BKK at the time, so she told me that she will call back after she check with the reception what happend,, so an other 30minutes got she phoned, got 10% discount what is peanuts.
Thing in here is, i just did thins for testing how reception respond for claims against the staff's request, i was not angry any time while talking to them just Mr.Nice guy(harheaded customer) but have to say, they have no clue what they are doing in there(reception)
other than that, resort it self is nice, Bfast sucks and it's cold
And after that we have desided not to stay on that place any more.