Bmw Dealerships And Service

Discussion in 'BMW Bikes In Thailand' started by Goran Phuket, Jan 17, 2017.

  1. Goran Phuket

    Goran Phuket Moderator Staff Member

    All BMW Motorrad Sales and Service centers in Thailand:

    Barcelona Motor (Viphavadi)
    299 Moo 14, Viphavadi-Rangsit Road, Jomphol, Chatuchak, Bangkok 10900
    Tel. : 02-938-7777
    Fax. : 02-938-7117

    BKK Motorcycle (Rama 3)
    89 Industrial Ring Road, Chong Nonsi, Yannawa, Bangkok 10120
    Tel. : 02-683-0585-6, 089-120-4024
    Fax. : 02-673-3106

    German Auto (Bangna)
    441 Bangna - Trad Road, Bangna, Bangna Bangkok 10260
    Tel. : 02-396-1199
    Fax. : 02-396-1133

    German Auto (Chaengwattana)
    59 Moo 4 Chaengwattana Rd., Tumbol Pakkred, Amphur Pakkred, Nonthaburi 11120
    Tel. : 02-2119-0999
    Fax. : 02-396-1133

    MF Motorrad (Rama 2)
    118/56 Moo 1, Rama 2 road, Tambol Ta-Jeen, Amphur Muang, Samutsakorn 74000
    Tel. : 034-425-891
    Fax. : 034-425-892

    Barcelona Motor (Chiangmai)
    402 Chiangmai-Lampang Road, Tambol Faham, Amphur Muang, Chiangmai 50000
    Tel. :053-306-472-5
    Fax. : 053-306-477

    Cherdchai Autohaus (Nakornratchasima)

    2198 Mitrapap Road, Amphur Muang, Nakornratchasima 30000
    Tel. :044-282-785-8
    Fax. : 044-282-789

    German Auto (Pattaya)
    99/96 Moo 3, Tumbol Najomtien, Amphur Sattahip, Chonburi 20250
    Tel. : 038 235 600
    Fax. : 038-238-300

    Nat Bavarian (Udonthani)

    555 Moo 8, Soi Ban Bongkham, Tambol Makkaeng, Amphur Muang Udonthani, Udonthani 41000
    Tel. :042-327-555

    Nithiboon (Pitsanulok)
    69/39 Pra-ongdam Road, Amphur Muang, Pitsanulok 65000
    Tel. : 055-211-630-4
    Fax. : 055-211-635

    Siam Motorrad (Phuket)
    24/49-50, Moo 5, Tumbon Ratsada, Amphur Muang Phuket, Phuket 83000 Thailand
    Tel. : 076-685-320
    Fax. : 076-685-321
    • Like Like x 1
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  3. Azoulay

    Azoulay Ol'Timer

    Hi Friends,
    Hi Goran,

    I would say some have to be avoid... I would point out Barcelona Motor, especially.

    Since I recommand MF Motorad in Samutsakorn, very professional and efficient.

    Keep the Power on.
    • Like Like x 1
  4. Goran Phuket

    Goran Phuket Moderator Staff Member

    Yes Azoulay, you are right. Barcelona Chiang Mai is notorious, one of the worst service centers in entire country.
    I have been at MF Motorrad 3-4 times already and their customer service is almost impeccable.
  5. Azoulay

    Azoulay Ol'Timer

    Hi Friends,
    Hi Goran,

    Unfortunately, I bought my 1200 GSA at Barcelona, few years ago, and they have never been able to maintain it. Thus I discover this MF Motored, thanks to a biker friend of mine and now I recover the pleasure of having a reliable dealer who can maintain the bike in a professional way.

    They (MF) have all BMW tools and electronic tune and diagnose and understand what they are doing.

    I knoìw that from time to time, they organise some riding course with GS in the BMW park, I think.

    Keep the power on.
  6. Grubman

    Grubman Ol'Timer

    Hi Guys
    I have a s1000xr which was purchased from Nat Bavarian in Udonthani. I have nothing but problems with servicing and even had items stolen from my bike while being serviced, which the items were replaced after the police got involved. their servicing is not the greatest.
    After about 6000km my bike developed and ticking / knocking noise within the engine. I first took the bike to Nat Bavarian and reported the problem with the comment coming back that it is normal and these engines are a noisy to start with. so after another 2000km the noise was getting worse so i went to Barcelona in Chiang Mai and their comment was again nothing wrong it is normal. so i continued to ride the bike and again the noise kept getting worse, it was time for my 15000km service and i was in Bangkok at the time and went to BKK motors for the service which i have to say was done with out and problem and again i mentioned the noise in the engine and their comment was that they could hear the noise and at the 30000km service valve shims and clearance would be checked. So off for more riding as each dealer has said that all is normal and no problems, So it was off to for another trip in which the noise continued and now i was getting comments from guys that i was riding with that there is a bad noise coming from my bike so being in the area of MF Motorrad aqnd having heard some good comment regarding their service i dropped in, they check the bike and said that there is a noise and leave the bike with them over night and come back tomorrow and pick it up. So i went back and they said that the noise was coming from the fact that at my last service the dealer put a cheaper lower grade oil in the bike and it was causing the noise and that they have replaced the oil with a better grade and with the extra cost for the oil. I asked to see which oil was put into the bike and it was exact the same as the oil that was used at BBK Motors. Now i was getting to a point that my bike is rattling from the engine and each dealer keep saying that there is no problem. After much serching on the internet i have found a few fellow owners or S1000xr around the world that have had the same problem with engine noise and that BMW have checked the engines and discovered that there was a batch of cam shafts that were not hardened correctly and they have replaced them under warranty. So i contacted BMW Thailand on several occasion regarding the problem with no reply from them, So my wife called BMW Thailand finally got a reply and was instructed to take the bike to Nat Bavarian in which she said that we would never go back to them so the bike was arranged to be picked up and take to Cherdchai Autohus in Korat, They opened the motor and had a so called specialist from BKK to check the engine to which he said that there is no problem and put the bike back together. when i picked the bike up the Head Mechanic and sales guy said to my wife that there is a problem with the engine and that he had seen it himself but the specialist mechanic would not listen, Their comment to my wife was to ride the bike and destroy the engine and then they will have to replace it under warranty. My problem with this was that what if the engine does not blow up and my warranty run out i'm left with an expensive replacement. So know my bike is back at Cherdchai Autohus as the noise has gotten to the point that i can only heard it when ridding and i listen to music sometimes in my helmet. My wife explained to them that the bike has to be fixed before we will take it back or a replacement bike has to be supplied. As of the new that i received yesterday is that BMW Thailand are replacing the complete engine as there has been a problem within the engine what is not not repairable. no other explanation. Fingers crossed that it will be the last of my problems as i really enjoynthe bike as it is a great ride and looking forward to many more KM on it.

    So that my story with BMW serving here in Thailand

    • Like Like x 3
  7. DavidFL

    DavidFL Administrator Staff Member

    Ouch. Apalling.
  8. David Learmonth

    David Learmonth Ol'Timer

  9. David Learmonth

    David Learmonth Ol'Timer

    To think that ten years ago when I first moved here I almost bought one!
    Seems I'm lucky not to have done
  10. Varadero

    Varadero Ol'Timer

    What a nightmare ! My experiences with BMW in 8 years having a F800GS were not as bad, but still frustrating. There are unexperienced, low-paid mechanics and the BMW product which seems to have more bugs than for example Honda. I don't think that in case of a problem it would be solved better by Honda as from BMW. But I believe, that Honda has less faults, that's why I have sold the BMW and bought the Honda Africa Twin. Comparing the first 5000 km, the Honda needed gas and a first service. At that stage the BMW had already several defects, which took a lot of time and patience until they could be eliminated.
  11. Grubman

    Grubman Ol'Timer

    Hi Guys

    About time i gave an up date on my dealing with BMW Thailand.

    So my engine was not fully replaced, the have replaced the cam shafts, cam followers, cam chain and chain tensioner, which they said would take 3 month to fix.. I returned back to Thailand in mid March and the day i returned i got a call to say the bike had been finished and was ready to pick up. I went to the dealer in Korat to pick up the bike and was given a bill for oil and coolant which i refused to pay as they had to drain these fluids due to work which was being done under warranty, after about half an hour they came and said that they will cover the cost of the fluids, I rode the bike home and the noise was gone and the bike was running much smoother and felt like it had more get up and go since the last time i had ridden the bike. I took it easy for the first few hundred KM to let all the new part bed in. One i got home to Khon Kaen and park the bike i noticed the next morning that there were a few drops if coolant on the ground coming from the water pump. Mt first thought it was maybe some that had spit from the repair, over the next week i continued to notice a couple of drops each day. I had a ride planed to Kanchanaburi for the ANZAC ceremony. I check rthe coolant levels and it was all good just a few drops were leaking, so i made the trip and on my was home i stopped at the dealer in Korat Cherdchai Autohus, the first guy looked at the problem and once again said that it normal and it meant to leak as it an over flow. I asked for the head Mechanic to look at it and he said that its not meant to be leaking, that call BMW in Bangkok and as luck would have it they actually has a new water pump in stock, I had to stay in Korat the night which was taken care of by the dealer and given a brand new GS 1200 as a loan bike. I went back the next day and pick up my bike with the new water pump and off i went. I can only say that the dealer in Korat, Cherdchai Autohus have been the best i have dealt with within Thailand and can only recommend them if any one is looking for good service, However they are still not what i would expect for a Global Company but for Thai standards they are good. I have not had any more problems with the bike and have racked up a few more mile since, Now i out working again and looking forward to getting home to get out riding again soon

    • Like Like x 1
  12. scotty007

    scotty007 Ol'Timer

    The water pump leaking on the 1200GS LC is a common fault, glad to hear you got it replaced no problem.

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