Hey GT-Rider, I did many trips all over Thailand, Laos, Cambodia....was also living in Thailand....own Motorcycles there....was couple of times out with tour operators. Never had problems like in Vietnam! What I experienced with Flamingo Travel was just a nightmare. A lot of preparation for nothing. Here the Tripadvisor rating of a friend which was in our group: (I confirm everything) Flamingo Travel - Hanoi - Aktuelle 2018 - Lohnt es sich? ------------------------------------------------------------- My group and me was renting dirt bikes from this company for 10 days scheduled, we are experienced enduro riders and wanted to do an light/mid offroad tour planned by ourselfes in northern vietnam the first day we was driving we noticed that the bikes was not maintenanced like they should. the electrical part of one machine made problems, the brakes of one bike was REALLY BAD (that is a major security risk), after beginning with offroad we also noticed the clutch of two machines was not ready to drive in offroad use. 1 of them even went nearly broke because it was adjusted !WRONG! by the mecanic. After all this (3 hours driving street, 1 offroad) we decided thats not acceptable and to call the owner and ask him to take care of that. After he refused saying "everything is ok" i had to talk clearly to him. He advised us to drive all the way back to an adress he gave us. So they didnt offer any help to us (i was also asking) and we had to search it by our own in the city we dont know. After we arrived 11 PM, we arrived in a backyard garage outside the city. There was only some mecanics waiting and there were angry at us saying that "we was wrecking the bikes because we drive like crazy" and we should leave them there and call a taxi and go back in the city. Also as i asked them to help us, they only say we have to see by ourself how we get back. Anyway the next day we wanted to talk to the owner who told us last evening to meet him 9 am in the morning in the office. Of course he didnt show up. as i was calling him he told "I have no time, talk to my wife" (remember he still had our full money). After a long waiting and several calling we was camping his store and after 3 or 4 hours he showed up. Of course he was saying all was our fault. Dont discuss with them because as tourist in Vietnam, YOU'RE usually GUILTY whatever it is, contract?! what is this?! After a long discussion we managed to get a part of our money back (of course he charged hundrets of dollars for repairs or whatever) we just decided to leave the country and drive in Thailand. So our full preparation of this tour that took months, and we was looking for the whole time... we could'nt enjoy them because flaming didnt do his part and give us bikes that was not ready! BTW we had Honda XR 400, 45 $/day Please take care this company! They dont provide the standard we expect if you come from Europe, USA or whereever.... so we just want to warn you. And whatever the owner is wrinting now, we cant believe them anymore. he probably tries write something and save his online representation. But i tell you FROM BIKER TO BIKER: dont rent your bike here if you need good material or asisstance! So my major point, whoever now is guilty or not: the fact, that the owner/employees dont help his customers in the smallest way, knowing they have major problems in a foreign country, is JUST NOT ACCEPTABLE! Sorry, but 1 star In Switzerland we say, "I went to this company 3 times: the first, the only, and the last time ^^" Cheers ------------------------------------------------------------- Mr. Hung already answered with some nonsense. Just try to safe his ass, unbelievable. Even denies that we left Vietnam to go ride in north Thailand Im sorry, but this company should'nt be recommend by GT-Rider. Actually that was the reason we go to rent the bikes there. I DO NOT recommend to rent from Flamingo!