Dear Friends,
Through this post, I would like to thanks and to bring to your knowledge the very fair attitude of Barcelona Motor in Bangkok and their staff for the after sale service they proceed on my bike.
As told, in previous post, I own a BMW 1200 GSA purchased, brand new, in June 2009 at the Official Authorized dealer -Barcelona Motor Co., Ltd- that I use twice a year, about 2 month in summer and 2 weeks at X'mas, in between this bike is stored in good condition with an Optimate "intelligent battery charger" plugged in. Today the bike has some 4500 Km on the clock.
Arriving early June, I had to deplore that the battery despites the care maintenace with the Optimate intelligent battery charger was dead (only after 2 years !!!), thus I went to Barcelona and purchase a brand new battery, not asking for any
After having fixed the new battery and started the bike again, I had to deplore successively that the fuel sensor was not working and few km further that the tire sensor was, as well, not woking ... Too much was too much, thus I decided to bring back the bike to Barcelona.
At the arrival there I was welcomed by their after sale contadct "Nay" who told me that the bike was out of guarantee but at the meantime I would benefit from a general BMW recall on "ABS pump", free of charge, I kindly explained him that the bike had only 4500 Km on the clock and was correctly maintained.
The guy then advised me to write him a mail with a copy to his boss in order to explain my concern and have some argument to explain to BMW Thailand, that i did.
Thus when I went back to the garage to pick up my bike, "Nay" gave me the key, told me that they agree to take it under warrantee for the full service and changed:
-The ABS pump (general recall from BMW World)
-The fuel sensor
-the tire pressure sensor
Bike was returned washed and with a general inspection, that's what I called "Service" !
I should say that I was very satisfy and highly appreciated this behaviour which is typical of fair dealer. thanks again Barcelona Motor, thanks "Nay" and his boss, it conforts me to have bought my bike their.
Such attitude has to be known as too much post are negative about the poor service encounter in LOS, with such example I don't share this, especially using well established companies and not the "zigouigoui" at the corner.
I think as well this must be highlighted and reward !
Bravo and thanks and please keep the same attitude for long !
Through this post, I would like to thanks and to bring to your knowledge the very fair attitude of Barcelona Motor in Bangkok and their staff for the after sale service they proceed on my bike.
As told, in previous post, I own a BMW 1200 GSA purchased, brand new, in June 2009 at the Official Authorized dealer -Barcelona Motor Co., Ltd- that I use twice a year, about 2 month in summer and 2 weeks at X'mas, in between this bike is stored in good condition with an Optimate "intelligent battery charger" plugged in. Today the bike has some 4500 Km on the clock.
Arriving early June, I had to deplore that the battery despites the care maintenace with the Optimate intelligent battery charger was dead (only after 2 years !!!), thus I went to Barcelona and purchase a brand new battery, not asking for any
After having fixed the new battery and started the bike again, I had to deplore successively that the fuel sensor was not working and few km further that the tire sensor was, as well, not woking ... Too much was too much, thus I decided to bring back the bike to Barcelona.
At the arrival there I was welcomed by their after sale contadct "Nay" who told me that the bike was out of guarantee but at the meantime I would benefit from a general BMW recall on "ABS pump", free of charge, I kindly explained him that the bike had only 4500 Km on the clock and was correctly maintained.
The guy then advised me to write him a mail with a copy to his boss in order to explain my concern and have some argument to explain to BMW Thailand, that i did.
Thus when I went back to the garage to pick up my bike, "Nay" gave me the key, told me that they agree to take it under warrantee for the full service and changed:
-The ABS pump (general recall from BMW World)
-The fuel sensor
-the tire pressure sensor
Bike was returned washed and with a general inspection, that's what I called "Service" !
I should say that I was very satisfy and highly appreciated this behaviour which is typical of fair dealer. thanks again Barcelona Motor, thanks "Nay" and his boss, it conforts me to have bought my bike their.
Such attitude has to be known as too much post are negative about the poor service encounter in LOS, with such example I don't share this, especially using well established companies and not the "zigouigoui" at the corner.
I think as well this must be highlighted and reward !
Bravo and thanks and please keep the same attitude for long !
