Hello,
I have recently bought my second new bike in Thailand. The experience has been way different than the first time. I am a bit confused whether I have been given a bad service, or this is normal. Any advice or story is appreciated.
I bought my first bike in March 2006. It was a Honda Phantom costing 84,000 baht back then. They gave me a free jacket and 3 free oil changes.
Last month in December 2009, I bought my second bike. It is a kawasaki vulcan special edition costing 475,000 baht. I was promised a free jacket and a free helmet. No discount available. No free oil checks. It was a big hassle getting the helmet and jacket. Because when I asked for it, they did only have L. And I asked for bigger size, and was showed M. I was promised when I got back, that they have it for me. So next time I got back I was told "no have free". I told the name of the person who had promised it to. And he came and gave it to me with in 5 minuttes. So far good. But why the hassle?
I went to change my motoroil. I had already driven 1000 km on my new vulcan. They had a bill for me 18xx baht. I asked what was that cosing 15xx baht, and they told me the air filter. I asked if I needed to pay that for a new bike. I mean the bike is less than 1 year old. It was already a hassle to get the free helmet and jacket, as they promised me.
Is this normal? The airfilter needs a fine of about fifteen hundred baht when the bike is so new?
I am a bit confused with this service. Because, on my honda phantom, I did not pay for visiting the place the first year. All bills were paid. And they always washed my bike for free. And here they give me a bill of 18xx baht. And my bike has not been washed.
Regards
allwind
I have recently bought my second new bike in Thailand. The experience has been way different than the first time. I am a bit confused whether I have been given a bad service, or this is normal. Any advice or story is appreciated.
I bought my first bike in March 2006. It was a Honda Phantom costing 84,000 baht back then. They gave me a free jacket and 3 free oil changes.
Last month in December 2009, I bought my second bike. It is a kawasaki vulcan special edition costing 475,000 baht. I was promised a free jacket and a free helmet. No discount available. No free oil checks. It was a big hassle getting the helmet and jacket. Because when I asked for it, they did only have L. And I asked for bigger size, and was showed M. I was promised when I got back, that they have it for me. So next time I got back I was told "no have free". I told the name of the person who had promised it to. And he came and gave it to me with in 5 minuttes. So far good. But why the hassle?
I went to change my motoroil. I had already driven 1000 km on my new vulcan. They had a bill for me 18xx baht. I asked what was that cosing 15xx baht, and they told me the air filter. I asked if I needed to pay that for a new bike. I mean the bike is less than 1 year old. It was already a hassle to get the free helmet and jacket, as they promised me.
Is this normal? The airfilter needs a fine of about fifteen hundred baht when the bike is so new?
I am a bit confused with this service. Because, on my honda phantom, I did not pay for visiting the place the first year. All bills were paid. And they always washed my bike for free. And here they give me a bill of 18xx baht. And my bike has not been washed.
Regards
allwind