battery problem

Discussion in 'Technical & Motorcycle Services' started by katana, Dec 4, 2007.

  1. katana

    katana Active Member

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    Hi.

    I bought a new battery for my honda spada. It is a Magnum ytx-7 and comes with the acid in seperate containers that you fill the battery with.

    This went well and after 5 minutes it was installed. The problem started when I connected the = and - wires ... yikes !!!!!! I thought it was going to explode.

    The battery actually has the + and - in the plastic case marked the wrong way around. I re connected in reverse and it fired up......

    Magnum has a website so I logged on @ www.magnum.co.th and sent of a polite email.

    The amazin part is that I got a call 3 minutes later from a CSO in Bangkok asking what model, how it was connected ect and then appologised and asked my what I wished to do. Since the battery seems to be fine just marked incorrectly I said ' mai bpen rai' . He said they would investigate and thanked me and offered to send a 'gift' for my trouble.

    Mark
     
  2. DavidFL

    DavidFL Administrator
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    Mark,
    Indeed, Amazing Thailand & great news that you got polite efficient service after only an email complaint.
    Some other people may not have been so polite or helpful.
    Let's know if & what gift you get. It should be a "little beauty."
     
  3. Magnum

    Magnum New Member

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    Hi there,

    Once Again we at magnum apologise for what happened to your battery. Just to check, have you recieved thr gift from us yet?
     
  4. LivinLOS

    LivinLOS Ol'Timer

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    Holy crap !! Who are this magnum company and how do I buy their products..

    A company that stalks its customers !! :lol:
     
  5. katana

    katana Active Member

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    Yes indeed got some very nice halogen bulbs that work great.

    I also get regular product sheets and newsletters that are interesting.

    The battery is still going strong as well.

    :D

    Mark
     
  6. monsterman

    monsterman Ol'Timer

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    always worth running the multimeter over the new Battery just in case of reversed polarity and also as a voltage check
     
  7. beddhist

    beddhist Ol'Timer

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    That's the best customer service story I have ever heard, anywhere. Good to see that there is still the odd company that believes in looking after customers and I will remember that if or when the time comes.

    I've never heard of or seen a battery marked the wrong way round and as a mechanic I have installed a few.
     
  8. beddhist

    beddhist Ol'Timer

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    That's the best customer service story I have ever heard, anywhere. Good to see that there is still the odd company that believes in looking after customers and I will remember that if or when the time comes.

    I've never heard of or seen a battery marked the wrong way round and as a mechanic I have installed a few.
     

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